Frequently Asked Questions About Our Terms
If we detect unusual activity — like multiple accounts from the same address or payment fraud — we'll flag your account and ask you to verify your identity. Serious violations may result in account suspension while we investigate. We'll notify you of any action and the reason for it.
You can update your phone number, email and password from account settings anytime. Your legal name, date of birth and ID number cannot be changed once verified. If any of these need correction, contact support with proof of the correct information.
Minimum deposit is Rp 10,000 via DANA, OVO, GoPay or QRIS. Maximum deposit per transaction is Rp 50,000,000. Withdrawals have no daily maximum but are processed in batches — first withdrawal usually clears within 2–4 hours, subsequent ones within 24 hours.
No. Our terms forbid multiple accounts per person. If we detect duplicates linked to the same ID or address, we'll close all but one and may restrict future registration. This protects your account security and fair play for everyone.
We retain your account data for seven years after closure for tax and compliance purposes. Personal data like email and phone are deleted after one year unless required by law. Transaction history stays on file for your records and withdrawal verification.
If you initiate a chargeback or payment reversal through your bank after funding your account, our terms allow us to suspend your account while we investigate and recover the disputed amount. Proven chargebacks result in permanent account closure.
Account access depends on local law. We operate for regions where such access is permitted. If you relocate, check whether your new location's laws allow continued access. Your account will show a warning if you log in from a restricted jurisdiction.
